Privacy Policy

Privacy Policy

We are Onecare World Health Limited a private limited company incorporated in England. Our Company number is 14248564 and our registered address is 84 Salop Street, 3rd & 4th Floors, Office 427, Wolverhampton, WV3 0SR.

(Onecare World Health Limited/ ”we”/ “our”/ “us”). We are committed to ensuring that your privacy is protected. We comply with UK General Data Protection Regulation (“UK GDPR”) unless and until the UK GDPR is no longer directly applicable in the UK. We also follow all national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to the UK GDPR and the DPA. We are the data controller of any data you pass to us pursuant to this policy.

This Privacy Policy sets out how we collect personal information from you and how the personal information you provide will be processed by us. By visiting the website at https://onecareworldhealth.co.uk/ you are accepting and consenting to the practices described in this Privacy Policy. If you do not consent, please do not submit any personal data to us.

What Information does Onecare World Health Limited hold and how will we use it?

Information you give Onecare World Health Limited: You may give us information about yourself by completing enquiry forms on the website or by requesting via the website that we send you marketing information or a subscription to the newsletter. The information you give us may include your name, email address, address/location, and phone number.

We will retain this information while we are corresponding with you or providing services to you or to a service user you represent. We will retain this information for 6years, Onecare World Health Limited uses the Records Management Code of Practice for Health and Social Care to determine the retention period.

Information Onecare World Health Limited collects about you: Onecare World Health Limited may collect the following information from you when you visit the website:

  • Technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating systems, and platform; and
  • Information about your visit including the full Uniform Resource Locators (URL), clickstream to, through and from the website (including date and time), products you viewed or searched for, page response times, website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page and any phone number used to call our helpline.

Information we retain from other sources: This includes information we receive about you when you use other websites operated by us or other services we provide. This information may include your name, email address, postal address, and phone number. We will retain this information according to the criteria and refer to the Records Management Code of Practice for Health and Social Care.

Cookies

The website uses cookies to distinguish you from other users of the website.

Use Made of the Information

We may use the information we receive and/or collect about you to:

  • Fulfil any obligations under any contract that we have entered into with you or with a service user that you represent and provide you or the relevant service user with information or services that you or the service user has requested.
  • Send you newsletters and marketing information if you have consented to us doing so.
  • Notify you of products and services that we feel may interest you or permit third parties to do so if you have provided the appropriate consent.
  • Monitor website usage and provide statistics to third parties for the purpose of improving and developing the website and the service we provide via the website.

Onecare World Health Limited processes personal information for certain legitimate business purposes which includes some or all the following:

  • Where the processing enables Onecare World Health Limited to enhance, modify, personalise, or otherwise improve the website, its service or communications.
  • To identify and prevent fraud.
  • To enhance the security of the network and information systems of Onecare World Health Limited.
  • To better understand how people interact with the website of Onecare World Health Limited.
  • To administer the website and carry out data analysis, troubleshooting and testing; and
  • To determine the effectiveness of promotional campaigns and advertising.

If we obtain consent from you to do so, we may provide your personal details to third parties so that they can contact you directly in respect of services in which you may be interested.

Where we are processing personal data that we have obtained via the website on the basis of having obtained consent from you, you have the right to withdraw your consent to the processing of your personal data at any time, if you would like to withdraw your consent or prefer not to receive any of the above-mentioned information (or if you only want to receive certain information from us\) please let us know by contacting us. Please note, this may affect your ability to carry out the tasks above for your benefit.

If you have your information removed from our database or if you do not want us to contact you for marketing purposes, please let us know by clicking the “unsubscribe” option in any email we send to you by providing the details requested and we will take steps to ensure that this information is deleted as soon as reasonably practicable.

We will not share, sell, or distribute any of the information you provide to us without your prior consent unless required by law to do so.

Third Party Sites

Our website may contain links to third-party websites, including websites via which you are able to purchase products and services. They are provided for your convenience only and we do not check, endorse, approve, or agree with such third-party websites nor the products and/or services offered and sold on them. We have no responsibility for the content, product and/or services of the linked websites. Please ensure that you review all terms and conditions of website use and the Privacy policy of any such third-party websites before use and before you submit any personal data to those websites.

How Safe is your Information?

Where we have given you (or where you have chosen) a password which enables you to access certain parts of the website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Protecting your privacy and security is important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the Data Protection Legislation. The website is protected by various levels of security technology, which are designed to protect your information from any unauthorized or unlawful access, processing, accidental loss, destruction, and damage.

We will do our best to protect your personal data but the transmission of information via the internet is not completely secure. Any such transmission is, therefore, at your own risk.

Disclosure of your Information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries as defined in section 1159 of the Companies Act 2006. We may share your information with selected third parties including:

  • Business partners, suppliers, and sub-contractors for the performance of any contract we enter with them or you
  • Third parties who may wish to contact you in respect of services or products they offer or sell which may be of interest to you, provided we receive your consent to such disclosure; and/or advertisers and advertising networks that require the data to select and serve relevant adverts to you and analytics and search engine providers that assist us in the improvement and optimisation of the website.

Please note, we may need to disclose your personal information where we:

  • Sell any or all of our business or assets or we buy another business or assets in which case we may disclose your personal data to the prospective buyer or seller
  • Are under a legal duty to comply with any legal obligation or to enforce or apply our terms and conditions; or
  • Need to disclose it to protect our rights, property or the safety of our customers or others, including the exchange of information with other companies, organisations and or governmental bodies for the purposes of fraud protection and credit risk reduction.

Where we Store your Personal Data

Although we have left the EU, UK GDPR still requires the following:

The data we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA) for example hosted on a server outside the EEA. By submitting your personal data, you agree to this transfer, storing or processing. Onecare World Health Limited will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy policy. If a finding of adequacy hasn’t been made by the EC Commission in respect of the country to which the data is transferred, we will only transfer it where there are appropriate safeguards in place, including the use of EU Standard contractual clauses or an intragroup agreement.

Your Rights in Respect of your Data

If any of the information you provide to us via the website changes, please let us know as soon as possible so that we can make the necessary changes to the information we hold for you on our database. If you wish to make any changes to your information, please contact us.

If you wish to access or rectify the information, we hold about you or request that such information, be transmitted directly to another data controller, please contact us on our webpage. We shall process your request to access your information within one month of receipt, or we will let you know within that timeframe if we need more information from you. We will process your request free of charge.

To request that your information is deleted or if you wish to restrict or object to the processing of your information, please contact us via the following webpage.

If you have any complaints about or use of your personal data, please contact us. You have the right to complain to the relevant supervisory authority in your jurisdiction. In the UK, the supervisory authority is the Information Commissioner’s Office. Contact details for the ICO can be found at https://ico.org.uk/ 

If you have any further queries or comments on our Privacy policy, please contact us. We also welcome your views about our website and our Privacy policy.

Respite Care

What is respite care? 

Respite care is an indispensable service that offers temporary relief to primary caregivers, granting them a much-needed respite from their duties. Its purpose is to establish a comprehensive support system for individuals who care for loved ones with disabilities, chronic illnesses, or age-related concerns. Respite care can be provided in various settings, including the home, day programs, or residential care facilities. The objective of respite care is to enable caregivers to take time off and tend to their own needs such as rest, relaxation, personal appointments, or social activities while having peace of mind knowing that their loved ones are in capable and safe hands.

The need for respite care can arise under diverse circumstances. Family members who serve as primary caregivers for individuals with disabilities or chronic illnesses often experience emotional and physical stress due to the demands of providing round-the-clock care. Respite care offers them the opportunity to recharge and attend to their well-being—an essential aspect of maintaining a healthy balance between caregiving responsibilities and personal needs. Moreover, respite care benefits both the caregiver and the recipient by providing a change of environment and opportunities for engagement outside the usual daily routine.

At Onecare World Health, we are committed to delivering top-quality respite care services within the comfort of individuals’ homes. Our approach centres around personalised care plans that address each client’s unique needs with compassion and professionalism. By offering respite care in familiar surroundings—where one feels secure—we aim to promote comfort not only for those receiving our services but also for their family members.

One significant advantage of in-home respite care lies in its ability to tailor support according to specific requirements—both individual and familial. The skilled caregivers at Onecare World Health are trained extensively in delivering a wide range of services including personal assistance with daily tasks like medication management as well as companionship tailored specifically towards those with complex medical conditions. This comprehensive approach allows family caregivers temporary breaks while ensuring that their loved ones receive the highest standard of care in a familiar and nurturing environment.

Furthermore, Onecare World Health recognises the importance of continuity in caregiving, particularly for individuals with complex medical needs or those who benefit from a consistent routine. By providing respite care at home, we aim to minimise disruptions to the recipient’s daily life while offering support and assistance to the primary caregiver. This approach facilitates a seamless transition during the respite period, ensuring that those receiving care feel comfortable and secure while their caregivers take well-deserved breaks.

In addition to meeting practical needs, Onecare World Health’s respite care services are grounded in empathy and understanding. Our dedicated caregivers acknowledge the emotional complexities involved in caregiving and prioritise cultivating trusting relationships with both recipients of care and their family members. This compassionate approach aims to alleviate emotional burdens carried by primary caregivers, granting them an opportunity to recharge and rejuvenate their well-being.

Onecare World Health’s commitment extends beyond practical assistance; we understand that caregiving encompasses various responsibilities including emotional support, companionship, and ongoing communication with healthcare professionals. By offering respite care at home, we strive to build collaborative partnerships with recipients of care and their families—ensuring that our plans continually adapt to evolving needs and preferences.

The in-home respite care services provided by Onecare World Health are designed not only for the well-being of recipients but also for family caregivers. Through our flexible personalised approach, we empower family members to prioritise their health without compromising on the quality of care received by loved ones. This holistic model acknowledges how interconnected caregiving experiences are—emphasising physical as well as emotional resilience for all involved parties.

In conclusion, respite care plays an essential role in supporting family caregivers while promoting overall well-being among individuals facing disabilities or chronic illnesses related to ageing. Onecare World Health’s commitment towards providing high-quality respite care within individuals’ homes reflects a deep understanding of the diverse needs and challenges faced by caregivers and care recipients. By offering personalised, compassionate, and comprehensive respite care services, Onecare World Health empowers families to strike a healthy balance between caregiving responsibilities and self-care—fostering a supportive environment that promotes the well-being of both caregivers and care recipients.

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